Since I like to sell stuff through my Tamagotchi shop and eBay, it isn’t very surprising that they know my face at the post office. Whenever I want to ship expensive dolls or Tamagotchi’s I like to opt for Internation Package Plus. This is about the only way to ship a package with insurance and tracking number from the Netherlands. And believe me, it isn’t a cheap service to begin with.
But this Friday, for the second time around, the employee told me it was of no use to send a package with International Package Plus to the United States. I wondered why they would even offer that service in the first place if they weren’t willing to sell it to me… He told me that a refund -with a maximum of $180- was determined by the weight of a package. Great way of determing the value of a package isn’t it? Next time I’m going to ship a brick stone along!
His second argument was that it would -and this were his exact words- reguire a SUPER computer to be able to track a package that far. So I explained to him that this sounded odd to me, since I had shipped a Blythe earlier this year with the same service and could clearly follow her whereabouts online. Even across the magic borders of the Netherlands.
He asked me what numbers I had to fill in on the website in order to trace the package. I thought they should know that better than me… I was becoming a bit impatient since I had to catch a train, my hubby and I were planning on spending the afternoon in Amsterdam. So I said to him; “please send the package with Internation Plus”. By that time he had given me the form which I began to fill in. He mumbled that he was told to discourage clients in choosing this service for the United States. He thought it had to do with America’s blame-and-claim culture.
Well I can tell you that whenever a package does get lost, I’m always the one responsible. The only thing TNT does is answering my $1-per-minute phonecall and starting a half-hearted investigation which can take months. Gah, I hope this package will arrive safely. But by now I understand why their profits have dropped.